A real person reads every message. You do not need an account to write to us — if you are locked out, this page is the right place to start.
Signed in? The in-app support screen is the fastest way to reach us — it sends your account details automatically, and every reply lands in the same thread.
Locked out, or don't have an account? Call +91 80870 80072 or email support@metamersist.com.
For a charge you do not recognise, a payment that was debited but not credited, or a duplicate: if you can sign in, raise it on the in-app support screen with the date, the amount, and the payment reference from your bank or UPI app — that reaches an admin directly. If you cannot sign in, call +91 80870 80072 or write to support@metamersist.com with the same details. What we refund and how long it takes is set out in full on our refunds page.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and India's Digital Personal Data Protection Act, 2023, complaints and data-protection requests may be addressed to the Grievance Officer, Metamersist Technologies Pvt. Ltd., at support@metamersist.com.
We acknowledge every complaint within 2 working days and aim to resolve it within one month of receipt.
Metamersist Technologies Pvt. Ltd.
1001, T2, Joyville Hadapsar Annexe, Shewalewadi, Hadapsar, Pune 412307, Maharashtra, India
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