Refunds & Cancellations
Effective 1 August 2026
LegalNib is operated by Metamersist Technologies Pvt. Ltd. The only thing you can buy is prepaid wallet credit, which is spent on document generation and other metered features. There is no subscription, so there is no renewal to cancel.
The short version
Wallet top-ups are generally non-refundable, because the credit is available to spend the moment it lands. But if the payment system got something wrong — you were charged and not credited, charged twice, or charged without your authorisation — we will put it right. Write to us and we will.
When we put it right
- Money left your account but no credit appeared. Payment confirmations occasionally fail to reach us. We re-check unconfirmed payments against the payment gateway every hour for a week and credit anything that did go through, so this usually resolves itself without you asking. If it has not, tell us and we will add the credit by hand. If you would rather have the money back than the credit, say so — we can refund it once the credit is on your account and while it is still unspent.
- You were charged twice for the same top-up. We refund the duplicate in full. Tell us as soon as you notice: the refund works by returning the credit that top-up added, so it needs that credit to still be in your wallet, and the check looks at your balance as a whole rather than at the duplicate alone. If it has already been spent we cannot reverse the payment through the app — write to us anyway and we will settle it with you directly. You will not be left out of pocket for our duplicate.
- The payment was not authorised by you. Report it as soon as you notice. This is why the bonus credit on a first top-up is held for 24 hours before it becomes spendable — it leaves room to reverse the payment while the credit is all still there to return.
- You were billed for a document you never received. Your wallet is charged only after a draft has actually been generated and saved to your account, so a generation that fails should not produce a charge at all. If you ever see one that did, tell us and we will put the amount back into your wallet as credit. It returns as credit rather than as money to your bank: credit is what you bought, and credit is what was spent.
- Anywhere a refund is required by applicable law.
Refunds of a top-up are all-or-nothing: we return the whole amount credited by that payment, including any pack bonus, or none of it. We do not part-refund a top-up you have started spending — that is the case where we will work something out with you instead.
When we do not
- Credit that has already been spent on documents that were generated and delivered to you. An AI-assisted draft you did not find useful is not a failed delivery — please tell us anyway, because that is a product problem we want to hear about.
- Unused credit, simply because you have changed your mind or stopped using LegalNib. Credit does not expire, so it stays available in your account.
- Unused credit remaining when an account is deleted or terminated — it is forfeited. Please spend down or contact us before deleting your account.
How to raise it
Email support@metamersist.com from the address on your account, or call +91 80870 80072. Please include:
- the registered mobile number or email on your LegalNib account;
- the date and amount of the payment;
- the payment reference from your bank, UPI app or card statement, if you have it.
Raise it within 30 days of the payment where you can. Later than that we may not be able to trace the transaction, though we will still try.
How long it takes
- We acknowledge every payment query within 2 working days.
- If a refund is due, we initiate it within 5 working days of agreeing it.
- Refunds are returned to the original payment method. Once initiated, your bank or card issuer typically takes a further 5–7 working days to post it — that leg is outside our control.
Cancellation
There is nothing to cancel: top-ups are one-time payments, nothing auto-renews, and no recurring mandate is created. You can stop using LegalNib at any time, or delete your account and its data from Delete my account.